EXCHANGES:
Exchanges are not permitted. Instead, you may return items through the process outlined above and place a new order through our site at your convenience.
SHIPPING POLICIES AND MODIFYING ORDERS:
Orders can be modified before items have been shipped. All orders over require direct signatures from the purchaser. Packages no can be rerouted at no extra cost during transit at the client’s request pending verification of address. Air Sea USA prides itself in the ability to process and fulfill orders as soon as possible on most items unless otherwise stated. We ask you please double check all names, addresses, promo codes, items ordered, and other details at checkout before purchasing to confirm they are correct. If there are any errors in your information provided, please contact us and we will try our best to change it before shipping.
PACKAGES:
Air Sea USA, Llc takes the utmost care in the safe and accurate packaging of our products from our warehouse location. Despite our best efforts, after packages leave our warehouse, in rare cases they will be lost, stolen, or damaged while in transit to our customers. If any problem arises, we will work with you for the earliest solution
Order with confidence that if any of the above scenarios occur with your package delivery, you’ll be covered.
Please note that our coverage is subject to the “Invalid or Incorrect Addresses” and “International Orders” policies.
INVALID OR INCORRECT ADDRESSES AND PACKAGE NON-COLLECTION POLICY:
If any order is returned to our facility due to an invalid address or delivered to the wrong location due to an incorrect address submitted at the time the order was placed, a reshipping fee will be applied to modify the address and reship to the correct address. correct. Address. We reserve the right to place signature confirmation on all reshipments to ensure it arrives safely at its final destination.
The above policy also applies to orders that are returned to our location due to the customer being unable to pick up a package held by the carrier.
SHIPPING TIMES AND INSTRUCTIONS:
Once the package is in the carrier’s possession, we are unable to expedite delivery or forward requests for the carrier to deliver at a certain time of day or location, although some exceptions may be made based on location. We thank you in advance for your patience and willingness to collaborate with the carrier in receiving your package, even if it is not at the preferred time or place. It is common for carriers to make partial deliveries. Air Sea USA is not responsible for such methods or delays.
PRE-SALE CANCELLATIONS:
There are no cancellations on pre-ordered items unless authorized in writing by Air Sea USA upon request.
